If you've only received part of your order, your missing item/s have most likely left us with an alternative courier and are making their way to you! However, if you do need any further information, please don't hesitate to contact us and we will do our very best to help. If you can provide as much detail as possible (order number, name, delivery postcode and photos, if applicable) when getting in contact, it really helps us to answer your query in full.
We're really sorry that you order hasn't arrived when you were expecting it. We know how exciting it is when you're waiting for a parcel to arrive - and equally how frustrating it can be when it hasn't turned up.
We work hard with our couriers to reduce delivery times and avoid delays - however, on the odd occasion, unforeseen circumstances can sometimes hold things up. If our couriers make us aware of a delay with your delivery, we will always endeavour to keep you informed of this.
If you've been waiting longer than you should have (and haven't heard from a member of the FAB team), please don't hesitate to get in touch and we will find out what's happening.
If you're not sure whether your order is overdue, it can sometimes be useful to log in to your online account and check Order History. The order history page gives you a handy summary of previous orders and their status - along with an estimated delivery date.
We prioritise getting our products to our customers as quickly as possible, therefore cancelling or amending orders can sometimes be tricky.
If you are wanting to make a change or to cancel within 24 hours of placing your order, please contact us by telephone and we will do our best to help. There is a chance that your order may have already been dispatched within this time period - and in such cases, unfortunately, we are unable to make any changes.
Our framed artwork is made to order, therefore, if you do wish to make an amendment, we are more likely to be able to assist as long as you make contact with us within two working days of placing your order.
Whatever your query; do get in touch and we'll always do our very best to help!
At Fab Home Interiors, we have a dedicated trade department. If you are interested in placing a large order, please don't hesitate to give us a call and ask for Scott.
On very rare occasions, an email confirmation isn't automatically sent to the customer. This can be down to something as simple as a slight typo on the email address submitted when placing the order - or sometimes it can be a sign that the checkout process has not completed.
To check the status of your order and download a copy of your confirmation/invoice, firstly, log in to your online account:
1. Go to your order history in your account
2. Find your order and click "View Order Details" to see its status (this should say Order Complete or Order Incomplete - please note: an order marked as incomplete will not trigger an automatic email confirmation as your order has not been received)
If you believe you have made an order but it is not showing in your order history, or if you do not have an account with us, please use the contact form below and we will be happy to help! In addition, if your order is showing as Order Incomplete, contact us using the below form and we'll do our very best to assist.
