In the unfortunate event that you wish to return your order, please send an email to firstname.lastname@example.org with your order number (which can be found on your confirmation email) along with your name, delivery address and reason for returning within 14 days of receiving your item.
Once your email has been received, we will provide you with a returns reference. In order to accept a return, the product must be unused and in a resalable condition. The returns reference must be clearly visible on the outer packaging for warehouse acceptance.
You are welcome to make your return with a courier of your choice, however, we highly recommend packaging the item suitably and securely for transit – as well as obtaining adequate insurance from your chosen courier/postal service. Unfortunately, we are unable to offer a free returns service.
We cannot be held liable for any items that are returned to our warehouse and found to be damaged on inspection. In this instance, we will be unable to process refunds or offer alternatives/replacements.
On receipt of your return, our team will check and process the item/s within five working days. Refunds, where applicable, will be processed within 10 working days of receiving your return.
Please do not make a return before you have received a reply and returns reference from our Customer Service team. We will endeavour to reply to your email within 48 hours (excluding weekends).